Terms and conditions

Terms and Conditions

Please read Nolla Antimicrobial Oy’s (from here on referred to as Nolla Antimicrobial/we/our/us) Terms and Conditions carefully. Together with our Privacy Policy, they govern our relationship with our users (from here on referred to as you/your) in relation to this website www.nollaantimicrobial.com

Using or accessing this website indicates your acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions, please do not continue to use this website. If you have any questions about them, please contact  via email sales@nollaantimicrobial.com before using this website.

These Terms and Conditions may be amended from time to time. The current version of Terms and Conditions is always available on Nolla Antimicrobial’s websites.

Are you a business customer? Please contact us via email  sales@nollaantimicrobial.com

Information about us

We are Nolla Antimicrobial Oy, a company registered in Finland. Our registered office is at Viikinkaari 4, 00790 Helsinki, Finland, and our business ID number is 2640450-5.

You can contact us via email  sales@nollaantimicrobial.com


The products sold on this website are subject to the product description which sets out conditions related to the sale of that item. Always read and follow the manuals and safety instructions.

We will take all reasonable care to ensure that all details and prices of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order.


Prices are shown in € (euros) and include applicable VAT (24 %) and exclude our delivery charge unless otherwise stated. Prices are subject to product availability and are only valid while stocks last.

The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any time and this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if  the payment has been initially validated.


Your order to us shall be considered as your offer to purchase the goods on these terms and conditions, and your order is always subject to our acceptance.

By placing an order through our website, you guarantee that you are legally capable of entering into binding contracts and you are at least 18 years old. You shall notify us immediately of any changes to your personal information via email sales@nollaantimicrobial.com

If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Refunds and return policy, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.


We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment.

Bulk orders

If you would like to make a bulk order please contact our Sales Service via email  sales@nollaantimicrobial.com Please note that additional delivery charges may apply.


You can pay with PayPal or Stripe online.

These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use. You do not need to hold an account with PayPal or Stripe to use these methods of payments. You can also contact PayPal Customer Service or Stripe Customer Service for full terms and conditions of use.

All personal data is handled in accordance with applicable legislation.

Delivery Terms and Conditions

Your order will be delivered to one address in Finland you indicated when your order was placed. We do not provide delivery service to any other countries at this point.


Nolla Antimicrobial does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for any consequences or loss of a late delivery (including but not limited to) some unforeseen events, force majeure situations or COVID-19 related reasons. Please note all deliveries may take longer during peak seasons.

In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Refunds and return policy

You have the right to cancel your order regarding any item purchased on this website for a full refund within fourteen days of receipt of goods. To cancel, you should email to us: sales@nollaantimicrobial.com within fourteen working days of delivery of your item(s), and quoting your order number. Please note, when returning items, the products must be unused and in their original packaging. Products that are being returned remain your responsibility until we receive them.

Please also note that we do not refund the delivery cost unless the product was damaged or faulty. Item(s) may be returned to our return address: Nolla Antimicrobial Oy, Viikinkaari 4, 00790 Helsinki.

As soon as we receive the returned item(s), you will be reimbursed via the same payment method as was used. Please note that for security reasons we cannot refund a different credit/debit card to the one you placed the original order on and we can only send out replacement products to the delivery address specified in the original order.

Your use of this website and our intellectual property rights

We have made this website available to you for your personal use. We may modify, withdraw or deny access to this website at any time.

This website and all the materials contained in it are protected by intellectual property rights, including copyright. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else for a commercial purpose without our consent in writing.

Other General Terms

These Terms and Conditions are governed by Finnish law.

Our liability to you shall not in any circumstances include any business losses that you may incur, including (without limitation) to lost data, lost profits, lost revenues or business interruption.

If a dispute concerning a sales contract cannot be resolved through negotiations between the parties, you can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi ), or alternatively to the ODR forum (http://ec.europa.eu/odr ), for resolution.

Before taking the matter to the Consumer Disputes Board or ORD forum, you should contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi ).

In addition to the mentioned above, any matter or dispute arising out of or in connection with these General Terms and Conditions, can be submitted to the exclusive jurisdiction of the Finnish courts.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the rest of these Terms and Conditions, which shall remain in full force and effect.