Privacy policy

Introduction

Your privacy is very important to Nolla Antimicrobial Oy (“Nolla Antmicrobial” or “we”/”us”). This privacy policy explains how we collect and process your personal data. It also describes your rights toward us and how you can exercise your rights.

Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, contest contributions, choices and preferences, is considered personal data. Processing is any action taken with the personal data, e.g. collection, storing, modification, processing for different purposes, altering or deletion.

The privacy policy applies to you who:

  • are our customer;
  • visit our web pages, apps, platforms and social media (“Digital Channels”);
  • in any other way comes in contact with us, for example via our Sales service.

All processing of personal data within Nolla Antimicrobial is in accordance with applicable data protection legislation.

Contact Information

Nolla Antimicrobial Oy (Business ID number 2640450-5) with its registered office located at Viikinkaari 4, 00790 Helsinki is the one responsible for this privacy policy. If you have any questions regarding our personal data processing please contact via email  sales@nollaantimicrobial.com or via letter to Nolla Antimicrobial Oy Viikinkaari 4, 00790 Helsinki.

Processing of your Personal data

Whenever you visit our websites / use our services, especially purchasing  our products, we will process your name, postal address, email address, phone number, information related to the product delivery and destination information. We may also process information regarding your personal identification, preferences, behaviour patterns, and information on whether you are a legal representative.

Your personal data is processed for the following purposes:

  • To provide the product you have purchased and convey delivery in accordance with the agreement with you, including the specific terms of purchase;
  • To process complaints and returns or when you in other cases communicate with us via our sales service;
  • For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below);
  • To analyse our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers;
  • To conduct customer surveys;
  • To prevent, detect and prosecute fraud and misuse of Nolla Antimicrobial’s services;
  • To obtain anonymized statistics over the use of Nolla Antimicrobial’s services;
  • To develop, test and improve Nolla Antimicrobial’s services and the technical platforms on which they are provided; and

Digital Channels and usage of cookies

Whenever you visit/use our Digital Channels, we collect information that you have chosen to submit to us, e.g. names, addresses, email addresses, phone numbers and other personal data.

We may also process information regarding your usage of our Digital Channels, such as transaction history and technical data relating to the units you use to access Nolla Antimicrobial’s Digital Channels, e.g. IP addresses, unique device ID and type of web browser.

Nolla Antimicrobial offers certain services which require access to information from your mobile device, such as your mobile phone or tablet. It could be photos, contact information, audio recordings and location data. Nolla Antimicrobial will never collect such data, unless you have given your explicit consent hereto.

Nolla Antimicrobial has places so-called “cookies” on several of our Digital Channels. Through these, information on how you are using the Digital Channel in question is collected. You can find more information on which cookies Nolla Antimicrobial has placed on our Digital Channels, and how to remove these cookies in Nolla Antimicrobial’s cookie policy.

Your personal data is processed for the following purposes:

  • To maintain, provide, test and improve our Digital Channels;
  • To be able to offer you support when facing a problem on our Digital Channels;
  • For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below);
  • To analyse our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers. It is possible that data from your use of different Digital Channels from Nolla Antimicrobial is merged for this purpose, and for the purpose of developing products and services;
  • To create reports, review the effect of marketing campaigns and create anonymized statistics regarding the usage of our Digital Channels;
  • For management, development and testing of our IT systems in order to secure that our Digital Channels upholds high quality as well as identifying and preventing security attacks such as viruses.

Marketing activities, contests and customer surveys

If you participate in contests, customer surveys and other marketing related activities that we organize, we will process, e.g. contact information, entries to contests, opinions, preferences and other personal data that you choose to submit to us.

Your personal data is processed for the following purposes:

  • To administrate the marketing activity, contest or customer survey, including communicating the outcome to you and paying eventual prizes;
  • To inform about and offer you new marketing activities, contests and customer surveys;
  • For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt out from by clicking a link in each message sent through email or sms/mms or by contacting us via the contact details below);
  • To acquire anonymized statistics from marketing activities, contests and customer surveys, in order to improve our services; and
  • To maintain, develop, test and improve Nolla Antimicrobial´s sales services and the technical platforms on which they are provided.

When you otherwise are in contact with and communicate with us

When you are in contact with us via, for example, sale service functions, we process information related to your customer service request. If you are visiting or communicating with us through our social media accounts (i.e. third party platforms such as Facebook and Twitter) Nolla Antimicrobial may receive information on your profile and your interactions on such platforms from the third party platform provider.

Your personal data is processed for the following purposes:

  • In order for us to communicate with you or administer your request through our customer service, email forms and our social media accounts;
  • To analyse calls and chat conversations in order to improve our communication and for your and our security;
  • To acquire anonymized statistics regarding the usage of Nolla Antimirbial’s communication functions; and
  • To maintain, develop, test and improve Nolla Antimicrobia’s services and the technical platforms on which they are provided.

Erasure of personal data

Your personal data is processed only as long as it is needed to fulfil the purpose of the processing or to fulfil Nolla Antimicrobials’s legal obligations. Thereafter, your personal data is erased in accordance with our erasure policy or internal guidelines for deletion of data. For purchases by registered Customers we store data until 24 months of inactivity.

Security measures for protection of personal data

A high level of security for your personal data is of utmost importance to Nolla Antimicrobial, and we have in place appropriate technical and organizational security measures to protect your personal data from unauthorized access, modification, dissemination or destruction.

Transferring personal data to third parties

Nolla Antimicrobial may engage external partners and suppliers to perform services on behalf of Nolla Antimicrobial, e.g. to provide IT services, payment services or to assist in marketing, analysis or statistics. The performance of these services may entail such parties obtaining access to your personal data.

In any case where we transfer your personal data to a third party, which process personal data on our behalf, we will enter into data processing agreements containing strict instructions on the processing of personal data, confidentiality and security.

Companies which are processing personal data on behalf of Nolla Antimicrobial are obliged to sign an agreement with Nolla Antimicrobial in order to ensure a high level of protection for your personal data.

Nolla Antimicrobial may transfer personal data to a third party, such as the police or other authority, in the course of an investigation or otherwise when so obliged by law or governmental decision.

Disclosure of data to countries outside of the EU or the EEA

Under certain circumstances, your personal data may be transferred outside the EU. Some of the services we use, such as our CRM system and automated marketing system, may locate outside the EU.

If data is transferred outside the EU, we ensure that the destination has an adequate level of data protection as determined by the European Commission or that the transfer takes place under the Model Contract Clauses issued by the European Commission. In other words, we always ensure that any transfers of data are carried out on legal grounds and are subject to sufficient protection mechanisms.

Linking

This privacy policy applies to information that Nolla Antimicrobial is processing about you within the scope of our Digital Channels. Nolla Antimicrobial’s Digital Channels may sometimes contain links to external websites or services which are not controlled by Nolla Antimicrobial. If you follow a link to an external website, it is your responsibility to check the principles for data processing and cookies applicable to the website in question.

Your rights as a data subject

As a data subject you have the following rights with respect to our processing of your personal data.

  • Right to access (register transcript) – a right to obtain confirmation and information of the processing of your personal data;
  • Right to rectification – a right to have your personal data corrected;
  • Right to erasure – a right to have your personal data erased. This right is limited to data that, by law, requires your consent to be processed, if you withdraw that consent and oppose the processing.
  • Right to object – a right to object against our processing if the legal ground for the processing is based on a balancing of interests or if it is used for direct marketing.
  • Right to restrict data processing – a right to demand that the processing of personal data is restricted, e.g. if you oppose the correctness of the data.
  • Right to data portability – a right to request that personal data be sent from one data controller to another. This right is restricted to data, which you have submitted to us.

If you wish to exercise any of your rights, or wish to acquire more information regarding any of said rights, or the conditions for exercising them, we ask that you contact us via email  sales@nollaantimicrobial.com or via letter to Nolla Antimicrobial, Viikinkaari 4, 00790 Helsinki.

You are also entitled to, at any point in time, file a complaint with the applicable supervisory authority if you believe that our processing of your personal data is in breach of applicable data protection legislation.

Amendments to this private policy

This privacy policy may be amended from time to time. The current version of the policy is always available on Nolla Antimicrobial’s websites.

 

Nolla Antimicrobial Oy’s Cookie Policy

What is a cookie?

A cookie is a text file placed on your computer or other IT equipment.

A cookie enables recognition of your computer and the collection of information on what websites and functions have been visited. It helps maintain your settings when you are navigating a website or return to the same website at a later point. Cookies are sometimes used to collect information which is considered personal data, such as your IP address and information related to the IP address, but no information directly related to you as an individual. Cookies are used by practically all websites and the website/Digital Channel is often dependent on cookies to function.

Information and cookie settings

When you visit our website, information from your browser may be collected through the use of cookies or similar technologies. We use cookies, among other things, to remember your login information, offer secure login, collect statistics and provide content that is relevant to you. We also use cookies to direct customized marketing to you on our own websites, third party websites and in social channels. If you use a different browser or device, or if you delete cookies from your current browser’s cache, we will ask you to update these settings again.

Necessary Cookies

Our website needs these cookies to work correctly. They enable some basic functionalities, such as online purchases, using logged-in services. These cookies do not store any personal information.

Analysis Cookies

These cookies provide statistics about performance and website visitors. These cookies can be used to count the number of visits and the sources of the website traffic, so that we can measure and improve how the websites work. We can identify which particular pages are most and least popular and can see how visitors navigate around the websites. All the information collected via these cookies is aggregated and anonymous. If you do not give your consent to the use of this type of cookie, we do not see when you visited the websites and will not any receive information about how they are used and work.

Functional Cookies

These cookies are used to improve the performance and user experience of the site and to analyze visitors’ behaviour. They also help us to provide you with a better user experience with more relevant content and enable our website to remember information that changes the way it works or looks. These cookies do not store any personal information.

Marketing and advertising cookies

Marketing and advertising cookies help us analyse and track visitor behaviour so that we can deliver customised content and functions based on user choices and previous visits to the website. Such cookies are also used for so-called re-targeting. This means that we identify you on our website via the cookie and, when you are on another website, are then able to show you marketing from us. For example, we can use Facebook Pixel to show you marketing on Facebook in this way. We can also choose not to show you any marketing and instead direct our marketing towards those who have not yet visited our website. These cookies can also help with customised marketing; e.g. by marketing products/services/functions you have shown an interest in on our website by clicking on information about these products etc. The data collected are your IP address, i.e. a unique ID (combination of numbers and digits) that identifies you when browsing on other websites; this ID is used for the re-targeting explained above.

Cookies on the Website

The Website uses two types of cookies: persistent cookies and session cookies. Persistent cookies, which are saved on your computer for some time after the web browser is closed, are used for surveillance and to log web traffic and traffic patterns between your computer and the Website. Session cookies, which are deleted automatically after the browser is closed, are used to optimize loading and caching of web pages on your computer.

Below you can find an overview of functional and non-functional cookies that are used on our website.

__ga – non-functional cookie

Google Analytics: tracking statistics. Keep track of how the User visits the website, with a view to improving services and online portals. This cookie is used to keep track of the client identifier (clientID). Privacy policy of Google.

Expires after 2 years.

__gat – non-functional cookie

Google Analytics: tracking statistics. Keep track of how the User visits the website, with a view to improving services and online portals. This cookie is used to track visitors anonymously. Privacy policy of Google.

Expires after 1 hour.

Name: Google Analytics
Cookies from Google Analytics are used to measure visitor statistics on the Website.

This is a description of the cookies used on the Website. The Website may contain links to other sites that also use cookies; those cookies are not described here. We also use web beacons—small, transparent image files—in order to monitor web traffic and traffic patterns between your computer and the Website.

Cookies in Nolla Antimicrobial Oy´s Digital Channels

Nolla Antimicrobial Oy’s Digital Channels uses cookies for several reasons related to functionality, analysis and marketing. We primarily use cookies to gather statistics on the users’ visits and to improve your user experience, e.g. so that your preferences are saved, but we also use cookies for certain types of marketing.

Consent to the use of Cookies

Cookies may only be used with the user’s consent. You can choose whether or not to accept cookies. Most web browsers automatically accept cookies, but the settings can be changed. In the settings section of your browser, you can set which cookies to allow, block, or delete. If your browser (or equivalent device that can access websites) is set to allow cookies when you visit the Website, you are deemed to have consented to such usage.

If you do not consent to the use of cookies when you visit the Website, you can either deactivate the use of cookies in your browser or stop using the Website. Deactivating the use of cookies in the settings section of your browser may result in the services and functions on the Website not functioning as intended.

If you have any questions about cookies you can contact us.